Atlantis Thermometer

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If your Weems & Plath instrument isn't functioning properly, you can send it to the supplier for evaluation and repair. Simply follow these steps:

1. Create an account on their website.
2. Log in, click on the Support tab, and select “Submit New Case.”
3. Print the confirmation email and follow its instructions to ship your item to their headquarters.

Their expert technicians will examine your instrument and provide a repair estimate via email. The Customer Service Coordinator will contact you if necessary. After the repair, your instrument will be returned to you with care.

For those who prefer not to create an account, assistance is available by calling Customer Support at 410-263-9697.

Please note:

• Check the Clock Troubleshooting page for potential quick fixes before sending your item.
• Remove batteries from clocks before shipping and package items carefully.
• Retain proof of purchase for warranty claims.

Weems & Plath does not repair C-Plath compasses or sextants. Refer to authorized service centers for these repairs.

For further questions or concerns, contact Customer Support at support@weems-plath.com or call 410-263-9697.

Weems & Plath Warranty Information

2 Year Warranty

Your Weems & Plath product is warranted against defects in material and workmanship for two (2) years from the date of original purchase. Retain a copy of receipt for proof of purchase. Any defect caused by misuse, accident, tampering or negligence of the user is not covered by this warranty.

Caution: If your product is battery operated, movement damage caused by battery leakage is not covered under warranty. A clock movement continues to pull voltage from the battery until the battery dies. Leaving a dead battery in place causes the battery to leak acid which destroys the movement. For this reason, it is important to replace the battery once a year, even if the battery is not dead at the time of replacement. If the instrument is not in use, remove the battery to reduce the possibility of costly movement damage.

Caution: The finish on brass or chrome instruments is not covered under warranty unless specifically noted (i.e. Endurance Collections). Fingerprints should be cleaned off immediately and instruments should be wiped regularly with a soft cloth to keep the finish from pitting.

To prolong the life of your instrument on a boat, we recommend the use of solar fan vents, and removal from the boat when not in use to avoid the harsh marine environment.

Buyer’s exclusive remedy in the event of a defect or non-conformity in the products is limited, at the option of seller, to return the product for repayment of the price or to repair the product and replacement of the non-conforming or defective goods or parts.

Weems & Plath shall not be liable for any indirect, special, exemplary, incidental or consequential damages arising out of a defect or non-conformity in the product. The implied warranty of the merchantability and the implied warranty of fitness are excluded. There are no warranties which extend beyond the description on the face of this warranty.

Be sure to retain your proof of purchase should you need to submit a warranty claim.

Limited Lifetime Warranty

As the original purchaser, your Weems & Plath product* is warranted against defects in material and workmanship for as long as you own the instrument. Be sure to retain your proof of purchase should you need to submit a warranty claim. Any defect caused by misuse, accident, tampering or negligence of the user is not covered by this warranty.

Caution: If your product is battery operated, movement damage caused by battery leakage is not covered under warranty. A clock movement continues to pull voltage from the battery until the battery dies. Leaving a dead battery in place causes the battery to leak acid which destroys the movement. For this reason, it is important to replace the battery once a year, even if the battery is not dead at the time of replacement. If the instrument is not in use, remove the battery to reduce the possibility of costly movement damage.

Caution: The finish on brass or chrome instruments is not covered under warranty unless specifically noted (i.e. Endurance Collections). Fingerprints should be cleaned off immediately and instruments should be wiped regularly with a soft cloth to keep the finish from pitting.

To prolong the life of your instrument on a boat, we recommend the use of solar fan vents, and removal from the boat when not in use to avoid the harsh marine environment.

Buyer’s exclusive remedy in the event of a defect or non-conformity in the products is limited, at the option of seller, to return the product for repayment of the price or to repair the product and replacement of the non-conforming or defective goods or parts.

Weems & Plath shall not be liable for any indirect, special, exemplary, incidental or consequential damages arising out of a defect or non-conformity in the product. The implied warranty of the merchantability and the implied warranty of fitness are excluded. There are no warranties which extend beyond the description on the face of this warranty.

*Excludes OGM Series products; for these items please see the OGM Limited Lifetime Warranty.

Be sure to retain your proof of purchase should you need to submit a warranty claim.